WELCOME to Asirvia Customer Support! How may we be of service to you, today?

Our Support hours are Monday thru Friday 9am to 9pm EST and Saturday 9am to 5pm EST. We are closed on Sunday.

You may reach us by telephone, email, submit a ticket, or by using our live chat.

In the USA please call 603-442-0621 and International callers may use +1-844-303-4346. Our email is support@asirvia.com. To submit a ticket and use live chat please visit www.asirviasupport.com.

We look forward to hearing from you. Please note: At the end of every closed ticket or email we will ask you to take a brief survey and leave your feedback. This will help us know how to better service you and our Asirvia Customers, now and in the future. Please take a minute to leave us a note on your experience with the Customer Service Representative that is/will be assisting you.

Thank you!

Best Regards,

Sam Scrofano

Asirvia Customer Support Manager

15 Constitution Drive Suite 1A

Bedford, NH 03110

Troubleshooting Your GOs

DO I NEED TO HAVE AN ANDROID DEVICE TO ACTIVATE MY GO UNITS
You do not need an Android device to activate your GO Unit(s), as you can make changes to your message/URL in your Asirvia back office.
Mon, 4 Sep, 2017 at 11:49 AM
HOW DO I CHECK TO ON MY ANDROID DEVICE TO SEE IF MY UNITS ARE BROADCASTING?
If you would like to check if your GO Unit(s) are broadcasting your most recent update submission, please use an Android device and do the following: 1. ...
Mon, 4 Sep, 2017 at 11:50 AM
BEFORE YOU DO ANYTHING YOU NEED TO CHECK YOUR WEBSITE USING THE URL VALIDATOR
URL Validator Do not try to use a URL shortner that goes to a non-secure website. The final landing page must be HTTPS. Asirvia maybe fooled but Google w...
Mon, 4 Sep, 2017 at 11:54 AM
If you have an app downloaded on your android that blocks google nearby, it will not work.
Also please ensure that Google Play Services is enabled in your settings. To do this, please follow below on your Android device:-Go to settings Scroll dow...
Mon, 4 Sep, 2017 at 11:57 AM
How do I know if my device is transmitting?
Go to your Bluetooth settings and if you see Kontact under available that means the device is transmitting! if it’s not transmitting your message then the e...
Mon, 4 Sep, 2017 at 11:58 AM
I need help getting my ad set up on the device. How?? I can’t figure out how to edit any of it.
Log into your back office Go to your updates and resources tab There’s a tab underneath that tab with a wealth of information Including how to videos There i...
Mon, 4 Sep, 2017 at 12:00 PM
I accidentally muted my own notifications & I want to turn them back on? How do I do that?
Step 1 go to settings Step 2 scroll down and click on Google Step 3 scroll down and click on nearby Step 4 turn on nearby All set
Mon, 4 Sep, 2017 at 12:01 PM
Why are my messages not showing up under my notifications?
There could be a few reasons this may happen Follow these troubleshooting steps Make sure the android has the most current update for the operating system M...
Mon, 4 Sep, 2017 at 12:01 PM
What Do I do Once the system has current update?
Perform the following: Power down the phone then power it back up Turn off Bluetooth Turn off location services Turn on Bluetooth Turn on location services...
Mon, 4 Sep, 2017 at 12:02 PM
Additional Troubleshooting Tips
Another thing you could try is going to a Verizon store or any store with Androids and see if the messages are showing up on their Androids Too many peo...
Mon, 4 Sep, 2017 at 12:04 PM