WELCOME to Asirvia Customer Support! How may we be of service to you, today?

Our Support hours are Monday thru Friday 9am to 9pm EST and Saturday 9am to 5pm EST. We are closed on Sunday.

You may reach us by telephone, email, submit a ticket, or by using our live chat.

In the USA please call 603-442-0621 and International callers may use +1-844-303-4346. Our email is support@asirvia.com. To submit a ticket and use live chat please visit www.asirviasupport.com.

We look forward to hearing from you. Please note: At the end of every closed ticket or email we will ask you to take a brief survey and leave your feedback. This will help us know how to better service you and our Asirvia Customers, now and in the future. Please take a minute to leave us a note on your experience with the Customer Service Representative that is/will be assisting you.

Thank you!

Best Regards,

Sam Scrofano

Asirvia Customer Support Manager

15 Constitution Drive Suite 1A

Bedford, NH 03110

FREQUENTLY ASKED QUESTIONS (NEW GO SERVICES PLATFORM)

Asirvia Welcome and GO Services Guide v.11.13.17
Asirvia Welcome and GO Services Guide v.11.13.17
Fri, 17 Nov, 2017 at 3:23 PM
HOW ARE PEOPLE GOING TO BE CREDITED FOR THEIR DOWNTIME?
We don't know exactly who still has service and who doesn't. Roughly about 40% of our members still have service. Because we don't know who ...
Mon, 18 Sep, 2017 at 4:58 PM
DO THE NEW GO UNITS STILL USE GOOGLE NEARBY TECHNOLOGY
The answer is yes and no. The notifications will show up the same way but we are using our own platform/servers instead of the google platform/server which ...
Mon, 18 Sep, 2017 at 4:59 PM
IF SOMEONE HAS AN INACTIVE SUBSCRIPTION, HOW SOON DO THEY NEED TO REACTIVATE IT TO BE ELIGIBLE FOR THE NEW GO?
The sooner the better. If they wait, they will just be at the end of the line. If they get it reactivated, they will end up getting the credit put back in t...
Mon, 18 Sep, 2017 at 5:02 PM
HOW ARE CUSTOMERS GOING TO BE CREDITED IF THEY DON'T HAVE AN EWALLET?
Everybody has an Ewallet in their Backoffice that will be credited. That way the money can be pulled from the e-wallet the next time it goes to charge. Wha...
Mon, 18 Sep, 2017 at 5:05 PM
IF WE SIGN UP TO GET OUR GO UNITS WITHIN THE NEXT WEEK OR TWO WILL ROYALTIE BE TRYING TO CONTACT OUR CUSTOMERS AND REPS?
No. According to the contract they had no right to contact any of our customers. They never had an active working business relationship with any of our cust...
Mon, 18 Sep, 2017 at 6:24 PM
WHAT IS THE RANGE OF THE NEW GO UNITS?
Up to 100 yards. We believe these units along with our new platform will provide us with superior performance. Understand there are always variables like ce...
Mon, 18 Sep, 2017 at 6:25 PM
WHAT IS THE DIFFERENCE BETWEEN THE GO BASIC AND THE GO PLUS?
The basic service is basically everything that we’ve already been doing and more. It runs through our platform but it still must go by the Google nearby rule...
Mon, 18 Sep, 2017 at 6:25 PM
WHEN WILL ASIRVIATOOLS.COM WEBSITE BE UPDATED FOR THE NEW PLATFORM? DO WE HAVE ANY PLANS IN PLACE TO REPLACE THE MATERIALS THAT PEOPLE ALREADY ORDERED WITH THE OLD INFORMATION?
If they have already ordered them and not received them they will not be sent. The reality is the only thing that is going to be updated is the picture. So,...
Mon, 18 Sep, 2017 at 6:27 PM
WILL THERE BE TRACKING PER DEVICE?
There will be tracking on the device. One of the things that we were always getting complaints about was that you didn’t know which beacons were getting whi...
Mon, 18 Sep, 2017 at 6:27 PM